Effective Date: 25/04/2025
Website: https://lebsgo.com
At LebsGo, we strive to ensure a smooth and trustworthy experience for both customers and business partners. Please read the following policy carefully to understand how refunds, cancellations, and returns are handled.
*** For Customers ***
Can I get a refund for a coupon, offer, or product I purchased?
Refund eligibility depends on the type of item purchased and the service provider’s specific policy. In general:
- Non-refundable items:
Most digital products, such as coupons, tickets, limited-time offers, or downloadable items, are non-refundable once purchased or accessed. - Refundable situations include:
- The service or product was cancelled by the provider
- You experienced a technical issue preventing access or usage
- You received a damaged or incorrect item (for physical products only)
What if the business refuses to accept my coupon or booking?
If a business partner refuses your coupon or booking without a valid reason, please contact us immediately. We will investigate the matter and may offer one of the following:
- A replacement or equivalent coupon
- An alternative service or product
- A full or partial refund if the issue is confirmed
How do I request a refund?
To initiate a refund request, please contact our support team via email or our Contact Page. Include the following information:
- Your full name and registered email address
- The name and details of the coupon, offer, or product in question
- A brief explanation of the issue
- Any relevant screenshots, receipts, or proof of issue
Our team will respond within 48 business hours to assess your case and provide a resolution.
Can I cancel a booking or reservation?
Cancellation policies vary by provider. Please refer to the cancellation policy stated on the product or offer page before making a purchase. If the provider allows cancellations, we will facilitate the process accordingly.
*** For Business Partners ***
How are refunds managed for my offers?
Each partner may define specific refund and return terms for their listings. By default, digital offers are considered non-refundable, unless otherwise agreed upon in writing. All refund requests are subject to review by our team to ensure fairness to both parties.
What happens if a customer complains about my service or product?
Our team will assess any complaint fairly and transparently. If necessary, we will:
- Reach out to you for your side of the story
- Offer a resolution to the customer if the issue is valid
- Collaborate with you to ensure a fair outcome
Our goal is to maintain high standards across the platform and ensure trust between businesses and customers.
Will I be charged if a refund is issued?
- If the payment has not been transferred to you, we will process the refund directly to the customer.
- If the payment has already been disbursed, we will contact you to facilitate the refund manually. Delays in cooperation may impact your partner’s standing.
Can I customise my refund policy?
Yes. As a marketplace partner, you may define your own refund and return terms per listing. These must be clearly stated on each offer page. You can update these terms anytime via your dashboard or by contacting our partner support team.
Contact & Support
For all refund and return inquiries, please reach out to our support team through our Contact Page or email us at support@lebsgo.com.
We aim to resolve all inquiries in a timely, fair, and professional manner.
—————————————————————————————————————————-